If You want to add a new employee to your company’s account, You should:
In most cases, the account is blocked due to missing payment. If this happens, please pay the invoice and send us the confirmation to the email address. Customer service will unlock your account after verification.
As an administrator, you can block only the former employee’s account:
They return to the administrative system
Click the “Company” button
Go to the “Employees” tab
“More” in top right area
And then – remove employees
Each Trans.eu user can download an invoice from the Platform.
Just press the upper menu of the program:
Orders and invoices > My account.
Select the unpaid invoice and download to pay it. Invoices for Trans.eu services are also automatically sent to the email address of the person authorised in the company on the day it is generated.
Before a company fully starts operating on the logistics platform, it must pass the verification process, which results in granting the status of an authorized company. The company receives access to functionalities typical for a given tool (Trans for Shippers, Trans for Forwarders, Trans for Carriers) and information about other users working on this tool.
Therefore, the verification of a company which wants to access the platform is very detailed and consists of many stages. All documents are being checked, licenses (depending on the services provided) and insurances confirming the existence of an economic entity on the market.
Where to send documents? By e-mail: email@example.com. You can also call the helpline for more information: our consultants will be happy to help you.
In addition, to ensure the security of all customers on the platform, internal (i.e. if the company is on the list of debtors) and external bases (generally available) are being verified.