FAQ

  • How can I add a new user to the system?

    If You want to add a new employee to your company’s account, You should:

    • Visit our site: https://www.trans.eu/ee/add-employee;
    • Fill in and send out the form;
    • An entitled person of your company will receive an email with an activation link on the Trans.eu Platform;
    • When an entitled person activates your account, check your login details received by email (TransId and password) and log in;
    • Freight shippers, freight forwarders and carriers are already available in one place – in Trans.eu Platform.
  • My account is blocked - what can I do?

    In most cases, the account is blocked due to missing payment. If this happens, please pay the invoice and send us the confirmation to the email address. Customer service will unlock your account after verification.

  • The employee is gone - how can I delete their account?

    As an administrator, you can block only the former employee’s account:

    They return to the administrative system
    Click the “Company” button
    Go to the “Employees” tab
    “More” in top right area
    And then – remove employees

  • Where can I find my invoice?

    Each Trans.eu user can download an invoice from the Platform.

    Just press the upper menu of the program:

    Orders and invoices > My account.

    Select the unpaid invoice and download to pay it. Invoices for Trans.eu services are also automatically sent to the email address of the person authorised in the company on the day it is generated.

  • How does the process of verification of companies on the Trans.eu Platform work?

    Before a company fully starts operating on the logistics platform, it must pass the verification process, which results in granting the status of an authorized company. The company receives access to functionalities typical for a given tool (Trans for Shippers, Trans for Forwarders, Trans for Carriers) and information about other users working on this tool.

    Therefore, the verification of a company which wants to access the platform is very detailed and consists of many stages. All documents are being checked, licenses (depending on the services provided) and insurances confirming the existence of an economic entity on the market.

    Where to send documents? By e-mail: info@trans.eu. You can also call the helpline for more information: our consultants will be happy to help you.

    In addition, to ensure the security of all customers on the platform, internal (i.e. if the company is on the list of debtors) and external bases (generally available) are being verified.